Case Study
How Cadient’s SmartTenure™
Transformed Hiring for a Service Industry Leader
Reduction in Turnover
In annual savings on hiring costs
Increased Hiring Efficiency
About the Client
A leading national services company in the retail and hospitality sectors, operating across five U.S. regions, manages a diverse workforce: 90% hourly workers, 10% salaried staff, and 60,000+ roles filled annually from 600,000 applications.
Despite their scale, they faced high employee turnover, rising hiring and training costs, and staff morale issues due to frequent changes.
They aimed to improve productivity and customer satisfaction, and reduce overtime and stabilize the workforce.
But the volume of weekly applications made it hard to find the right candidates—prompting the need for Cadient’s SmartTenure solution.
Challenges
The company faced a growing burden from both application volume and employee turnover, making it difficult for hiring teams to efficiently identify and retain the right talent. Managers were under pressure to make quick hires—often leading to early exits and a cycle of repeat hiring. This not only impacted recruitment goals but also affected team morale, productivity, and cost control. Key challenges included:
- Reviewing thousands of applications with limited resources
- Frequent turnover increasing hiring and training costs
- Difficulty finding long-term-fit candidates
- Declining staff morale due to constant team changes
- Failure to meet retention targets
The company recognized the need for a comprehensive, data-driven hiring solution to break this cycle and improve both candidate quality and operational efficiency.
The Solution
After evaluating over ten HR solutions, the company chose Cadient’s SmartTenure, powered by Decision Point, for its:
SmartTenure stood out by using the company’s own data to:
- Proven ability to reduce turnover
- Augmented intelligence + machine learning approach
- Seamless integration with existing enterprise systems
- Predict employee longevity
- Provide tailored insights to hiring managers
- Enable faster, data-driven hiring decisions
“We were impressed by Cadient’s focus on our unique data and their ability to reduce turnover through intelligent automation.”
The system was configured to:
- Process 1,500+ applications daily
- Deliver candidate insights within 2 hours
SmartTenure helped managers identify high-retention candidates early, streamlining hiring and improving workforce stability.
The Outcome
After implementing Cadient’s SmartTenure, the company saw immediate and measurable improvements in its hiring process and workforce stability. The system identified high-retention candidates, allowing hiring managers to make better decisions faster.
Key results:
- 32% reduction in turnover for SmartTenure-recommended hires
- $20M+ in annual savings on hiring and training costs
- Time-to-hire reduced from weeks to days
By automating candidate assessment and delivering fast, data-backed insights, SmartTenure not only improved hiring efficiency but also enhanced long-term business performance. “Its ease of implementation and ability to reduce turnover significantly made it the ideal solution.”