Insights & Resources

Imagine walking into your favorite fast-food restaurant and placing your usual order. The young boy at the counter has a frown, displaying no enthusiasm as he takes your order. While this may be a buzz kill to your day, it also showcases that this representative may not have the right cultural fit working for that … Read more

Hiring talent is like crafting the perfect dish. The right mix of ingredients is key to achieve the best taste. Too much of one element could throw off the taste of the dish. In relation to hospitality hiring, having great interview performance and a lack of experience or vice versa can be detrimental to the … Read more

It’s a fact that everything in life takes time. Achieving goals, enhancing workflows, refining candidate quality, and embarking upon many other endeavors in a hospitality business also takes time.  Today, we will evaluate the hidden time costs of hospitality recruiting. Even with advancements in AI-driven recruitment tools, time expires with each step of the recruitment … Read more

“Welcome to the Seaside Paradise Hotel, where every sunset feels like home!” your front desk hotel receptionists have been trained to say each time a guest visits the check-in counter. But what happens if your scheduled receptionist quits at the last minute, leaving no one to cover? This stresses hotel managers, forcing them to juggle … Read more

Building a high-performing team in the hospitality industry starts with a strong recruitment strategy. The right approach streamlines hiring and helps the company thrive. Implementing effective hospitality recruitment strategies can help you stand out as a top-tier employer. Whether you’re hiring for front-line staff, management, or specialized roles, these strategies will empower your business to make … Read more

The hospitality industry requires exceptional customer service from talented staff who are willing to help clients have a great guest experience from all angles. Whether assisting clients at a hotel’s front desk, taking orders at a restaurant, or planning strategies for housekeeping services to cover the entire hotel at peak hours, employees must communicate effectively … Read more

Think about when you walk into a hotel. The first person who usually greets you is the front desk representative who checks you into your reservation. Depending on how many stars the hotel has, the concierge will ask to take your bags to your room as you check in at the front desk.  Finding talented … Read more

Engineers need blueprints to construct new buildings from the ground up. Chefs need recipes to make the same tasty dishes again and again for their dining customers.  Likewise, hospitality businesses need a well-crafted hospitality recruitment plan to consistently attract, hire, and retain top talent. Without a structured approach, staffing gaps can lead to inconsistent service, … Read more

Horticulturists understand that you can’t bloom unless seeds are planted at the appropriate time. The same is true for drawing the best candidates from an applicant pool. If there are no quality applicants within the pool, then companies can’t hire when there’s a vacancy.  That’s why evergreen hiring job advertisements are essential in today’s high-demand … Read more

Hiring in the hospitality industry comes with more issues to handle than a barrel of monkeys. Between high turnover, meeting seasonal demands, and training employees to handle a high-pressure environment, AI in hospitality hiring is transforming how recruiters onboard talent in the industry.  By leveraging AI-powered recruitment tools, hospitality businesses can streamline candidate screening, automate … Read more

As we near the last days of the first quarter of 2025, companies in the hospitality industry should be privy to trends that affect customer demand and effective hiring methods. Examining the challenges and opportunities that hospitality businesses will face prepares them for the rest of the year to come.  Cadient’s report on hospitality hiring … Read more

Frank, the Office Manager for a busy call center, has had the worst day! He was already prepared for his top call representative’s last day before beginning a 3-month maternity leave to have her newborn child. However, what Frank wasn’t prepared for was when two other call representatives quit mid-shift the same day. Now, calls … Read more